Industry Solutions
We are a leading pharmaceutical equipment manufacturer, specializing in energy-efficient and high-performance solutions. Our products are widely used in biopharmaceuticals, medical devices, food and beverage, and electronics industries worldwide.
Frequently Asked Questions
Q1: Does your equipment comply with GMP, FDA, and WHO standards?
A: Yes, we design and manufacture all equipment in strict accordance with GMP, FDA, and WHO requirements to ensure global compliance.
Q2: What is the typical production lead time?
A: Standard products take 4-6 weeks. Customized dosing systems typically require 6-12 weeks depending on the technical complexity.
Q3: What kind of warranty do you provide?
A: We offer a 12-month warranty against manufacturing defects. Extended maintenance plans and technical support are also available.
Q4: How is technical support handled after purchase?
A: Our team provides 24/7 support via video calls and email. Spare parts can be shipped worldwide within 3-7 days.
Q5: Can you provide validation documentation?
A: Absolutely. we provide a full set of validation documents including URS, FAT, SAT, DQ, IQ, OQ, and PQ.
Q6: What happens if there is a technical issue after delivery?
A: We first troubleshoot remotely. If the issue persists, our engineers can be dispatched for on-site maintenance and repair.