Frequently Asked Questions
Q: What are the main products available?
A: The focus is on aquaculture equipment, including live fish transportation containers, drum filters, protein skimmers, bio-filter systems, UV sterilizers, ozone generators, and fish tanks.
Q: Can you provide design services for RAS?
A: Yes, there is a professional AQUA team with over 40 years of experience in RAS fishery, having successfully developed systems for salmon, red trout, and tilapia in Europe and North America.
Q: What is the product warranty period?
A: The standard warranty is 12 months, while the equipment is designed for a lifetime of 10-15 years with proper maintenance, featuring durable and anti-corrosion materials.
Q: What are the accepted payment terms?
A: Payment terms are typically T/T, requiring a 30% deposit and 70% balance payment before shipment.
Q: Can goods be shipped directly to a specific warehouse?
A: Yes, although standard terms are EXW, FOB, or CIF, logistics can be arranged to deliver directly to your warehouse even if you haven't imported before.
Q: How is the equipment assembled upon receipt?
A: CAD installation instructions, assembly procedures, and project cases are provided. Skilled installation engineers can also be dispatched for on-site installation if required.
Olaprixa Industrial
